Refund policy

Our Promise to You

Returns & Exchanges

We want you to love every piece. All approved returns are issued as store credit or exchange.

Not sure about sizing? Most returns are sizing related — check our size guide before you buy.
View Size Guide
14 Days to Request Submit your return through our portal within 14 days of delivery.
7 Days to Ship Once approved, place your item in the mail within 7 days.
Credit Or Exchange No cash refunds. Store credit never expires and can be used on any order.
To ensure your return is accepted

Items must be unwashed, unworn, and new with tags — returned in their original plastic bag.

Cannot Be Returned

  • ◇Personalized Items
  • ◇Monogrammed Items
  • ◇Sale Items Over 15% Off
  • ◇Promo / Discount Code Items
  • ◇Hair Bows
  • ◇Socks

Questions? info@lillieandlilah.com